Privacy Policy
Last updated: June 2026
Master Kitchen Remodeling ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at kitchenremodelinglakecharles.com or contact us for services.
1. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out a contact form or request a free quote
- Use our Kitchen Remodel Cost Calculator
- Call us by phone
- Email us directly
- Schedule a consultation
This information may include:
- Your name and contact information (phone number, email address)
- Your home address or zip code
- Project details (type of remodel, budget range, timeline)
- Any other information you choose to share
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address and general location
- Browser type and version
- Pages visited and time spent on pages
- Referring website or search terms used to find us
- Device type (mobile, tablet, desktop)
We use Google Analytics and Google Tag Manager to collect and analyze this data to improve our website and better understand how visitors find and use our services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide free estimates or quotes
- Schedule and conduct in-home design consultations
- Provide kitchen remodeling services you have requested
- Send you project updates and communications related to your remodel
- Follow up on leads and provide customer service
- Improve our website, services, and marketing efforts
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. How We Share Your Information
We may share your information in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., email services, CRM software, scheduling tools). These providers are contractually obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect the safety and rights of our company or others.
- Business Transfers: If our company is acquired or merged, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:
- Essential cookies: Necessary for the website to function properly
- Analytics cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing cookies: Used to track conversions from advertising (Google Ads, Meta/Facebook Pixel)
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website. Our calculator uses sessionStorage to save your progress — this data is cleared when you close your browser tab.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, maintain our business records, comply with legal obligations, and resolve disputes. Customer and lead data is generally retained for a period of five (5) years following your last interaction with us. You may request deletion of your data at any time (see Section 8).
7. Third-Party Links
Our website may contain links to third-party websites such as Google Maps, review platforms (Houzz, Angi, BBB), and financing partners. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit.
8. Your Rights & Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information
- Opt-Out: Opt out of marketing communications at any time by replying "STOP" to text messages or clicking "Unsubscribe" in emails
To exercise any of these rights, please contact us at callmasterconstruction@gmail.com or call us at (337) 426-5868.
9. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
10. SMS & Phone Communication
By providing your phone number, you consent to receive calls and text messages from Master Kitchen Remodeling regarding your project inquiry. Standard message and data rates may apply. You may opt out of text messages at any time by replying "STOP." You may opt out of calls by requesting to be placed on our do-not-call list.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Master Kitchen Remodeling
Serving Lake Charles & All of Calcasieu Parish, Louisiana
Phone: (337) 426-5868